Deutsche Börse Services, s.r.o. is curently hiring:

IT Process Analyst (Incident and Problem Management)

Field of activity

The process governance team is driving the increase of compliance governance and operations in all operational processes in IT & Operations and thus supports minimizing the overall business risk. Join the team and be responsible for the provision of standardised methods and procedures used for efficient and prompt handling of IT related incidents and problems. The successful candidate is responsible for process enablement, continuous process development (i.e. automation / cloud model implementation) and BI reporting.


  • Guard and increase compliance governance of the processes an operational level
  • Drive and formulate requirements on Incident and Problem Management Process for technical implementation in the ITSM tool
  • Ensure high level of quality and provision of reporting towards the organisation
  • Establish KPI framework and reporting
  • Responsible for process audit & remediation
  • Develop education and trainings

Qualifications/required skills

  • ITIL Industry best practices and experience of at least 3 years
  • Ability to understand the ITIL eco-map
  • Understanding/interpreting of regulations and audit findings
  • Being able to drive process requirements into tool development
  • Superior collaboration skills
  • Professional working attitude with strong sense for responsibility
  • Align and/or translate processes into actionable operations
  • Experience in adequate process design and documentation
  • Define and monitor service level agreements
  • Define and execute service reporting

What we offer

  • More detail information about benefits can be found at BENEFITS section

Information about the vacancy

Job location

Sokolovská 662/136b, 186 00  Praha-Karlín, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment


Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (intermediate)

Posted by

Deutsche Boerse Services s.r.o.



Deutsche Boerse Services s.r.o.
Petr Pěčka
Sokolovska 662/136b
186 00  Praha 8-Karlin
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